Quality Policy

Our Quality Policy is guided by the following principles:

01. Patient-Centered Care: Our patients' well-being, safety, and satisfaction are our top priorities. We strive to provide personalized care that respects their dignity, values, and preferences. We actively engage patients and their families in decision-making processes, ensuring open communication, empathy, and respect for their rights.
02. Clinical Excellence: We maintain the highest level of clinical competence among our healthcare professionals. We adhere to evidence-based practices and guidelines, continually updating our knowledge and skills to deliver the best possible outcomes. We foster a culture of continuous learning and professional development, promoting innovation and advancements in healthcare.
03. Safety and Risk Management: Patient safety is paramount. We employ robust safety measures to prevent errors, minimize risks, and maintain a secure environment. We actively identify, report, investigate, and learn from incidents, near-misses, and adverse events. Through effective risk management strategies, we strive to create a culture of safety and continuously improve patient care.
04. Collaboration and Communication: We value teamwork and collaboration among all members of our healthcare team. We promote open and transparent communication, recognizing that effective collaboration enhances patient care outcomes. We encourage interdisciplinary cooperation, knowledge sharing, and mutual respect to provide seamless and coordinated care.
05. Quality Management Systems: We maintain and continually improve our quality management systems, aligning with national and international standards. We regularly assess our performance, monitor key quality indicators, and implement evidence-based practices to enhance the quality and efficiency of our services. We involve all staff members in quality improvement initiatives, recognizing their contributions and fostering a culture of accountability.
06. Ethical Conduct: We uphold the highest ethical standards in all our interactions and decisions. We prioritize patient privacy, confidentiality, and informed consent. We strictly adhere to professional ethics and regulations, ensuring fairness, integrity, and honesty in our practices. We are committed to the ethical use of resources, promoting sustainability, and responsible healthcare practices.

This Quality Policy serves as a framework for all activities at [Mishra Multi Specialities Hospital Pvt Ltd]. We regularly review and update our quality objectives, ensuring they are communicated, understood, and implemented across the organization. By embracing a culture of continuous improvement, we aim to exceed the expectations of our patients and stakeholders, contributing to the well-being of our community and society as a whole."